Evaluating the quality and empathy of responses to patient questions on the Korean Academy of Periodontology's online question and answer section: a cross-sectional study comparing periodontists and an AI-powered chatbot.

Journal: Journal of periodontal & implant science
Published Date: May 8, 2025

Abstract

PURPOSE: This study aimed to evaluate and compare the responses of an artificial intelligence (AI)-powered chatbot and professional periodontists to patient queries in periodontology and implantology, using the Korean Academy of Periodontology's (KAP) online question and answer (Q&A) section.

Authors

  • Jae-Hong Lee
    Department of Neurology, Asan Medical Center, University of Ulsan College of Medicine, Seoul, Republic of Korea.
  • So-Hae Oh
    Department of Periodontology, College of Dentistry and Institute of Oral Bioscience, Jeonbuk National University, Jeonju, Korea; Research Institute of Clinical Medicine of Jeonbuk National University-Biomedical Research Institute of Jeonbuk National University Hospital, Jeonju, Korea.
  • Falk Schwendicke
    Department of Operative and Preventive Dentistry, Charité - Universitätsmedizin Berlin, Berlin, Germany. falk.schwendicke@charite.de.
  • Akhilanand Chaurasia
    Department of Oral Medicine and Radiology, King George's Medical University, Lucknow, India.
  • Young-Taek Kim
    Department of Periodontology, Ilsan Hospital, National Health Insurance Service, Goyang, Korea.

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