Telemedicine in China: Effective indicators of telemedicine platforms for promoting health and well-being among healthcare consumers.

Journal: Digital health
Published Date: Jan 1, 2025

Abstract

OBJECTIVE: Telemedicine platforms played a crucial role during the COVID-19 pandemic, alleviating issues related to the shortage and unequal distribution of healthcare resources. The purpose of this study is to identify key factors affecting the service quality of telemedicine platforms in China, with the dual objectives of advancing patient wellbeing and informing evidence-based service innovations for industry stakeholders.

Authors

  • Xiaogang Jin
    School of Computer Science and Technology, Hangzhou Dianzi University, Hangzhou, China.
  • Youwei Yuan
    School of Computer Science and Technology, Hangzhou Dianzi University, Hangzhou, China.
  • Chaoqi Chang
    School of Computer Science and Technology, Hangzhou Dianzi University, Hangzhou, China.
  • Xianqing Wu
    School of Humanities, Media and Design, Hangzhou Dianzi University, Hangzhou, China.
  • Xu Tan
    School of Humanities, Media and Design, Hangzhou Dianzi University, Hangzhou, China.
  • Zhengqing Liu
    School of Computer Science and Technology, Hangzhou Dianzi University, Hangzhou, China.

Keywords

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