Influences on trust in the use of AI-based triage-an interview study with primary healthcare professionals and patients in Sweden.

Journal: Frontiers in digital health
Published Date: May 20, 2025

Abstract

INTRODUCTION: Artificial intelligence (AI) has the potential to improve the quality and efficiency of medical triage in primary care. However, there are many uncertainties related to its use. Trust in these systems is important for successful integration and advancement into healthcare, yet this remains an understudied issue. Understanding the influences on trust in the actual use of AI is necessary for developing effective implementation strategies.

Authors

  • Emilie Steerling
    School of Health and Welfare, Halmstad University, Halmstad, Sweden.
  • Petra Svedberg
    School of Health and Welfare, Halmstad University, Halmstad, Sweden.
  • Per Nilsen
    School of Health and Welfare, Halmstad University, Box 823, 301 18, Halmstad, Sweden.
  • Elin Siira
    School of Health and Welfare, Halmstad University, Sweden.
  • Jens Nygren
    School of Health and Welfare, Halmstad University, Halmstad, Sweden.

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