Exploring factors affecting patient satisfaction in online healthcare: A machine learning approach grounded in empathy theory.
Journal:
Digital health
Published Date:
Dec 26, 2024
Abstract
OBJECTIVE: Empathy between doctors and patients is crucial in enhancing patient satisfaction with medical consultations. This study, grounded in empathy theory, employs natural language processing and machine learning algorithms to explore the factors influencing patient satisfaction in online healthcare services, particularly the impact of doctor-patient empathy.
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