Exploring the Acceptance and Opportunities of Using a Specific Generative AI Chatbot to Assist Parents in Managing Pediatric Rheumatological Chronic Health Conditions: Mixed Methods Study.

Journal: JMIR pediatrics and parenting
Published Date: Jul 1, 2025

Abstract

BACKGROUND: Health care chatbots can be used to support patients and their families with everyday decision-making. While there is some research on integrating artificial intelligence into pediatric care, no study has focused on the opportunity of implementing a generative artificial intelligence chatbot for pediatric rheumatology. Pediatric rheumatology conditions require intense family input, which can often leave families struggling to navigate disease flares, pain, fatigue, medication side effects and adherence, and support of their child, often when pediatric rheumatology departments are shut. Understanding how we can support families better, without the need for increased personnel, will have implications for the health care systems.

Authors

  • Cheryl W Y Lau
    UCL Interaction Centre, Department of Computer Science and Division of Psychology and Language Sciences, University College London, 20 Bedford Way, London, WC1H 0AL, United Kingdom, 44 2074059200.
  • Klaudia Kupiec
    2, Rheumatology Department, Great Ormond Street Hospital for Children NHS Foundation Trust, London, United Kingdom.
  • Polly Livermore
    2, Rheumatology Department, Great Ormond Street Hospital for Children NHS Foundation Trust, London, United Kingdom.

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