AI Ethics and Social Norms: Exploring ChatGPT's Capabilities From What to How
Journal:
arXiv
Published Date:
Apr 25, 2025
Abstract
Using LLMs in healthcare, Computer-Supported Cooperative Work, and Social
Computing requires the examination of ethical and social norms to ensure safe
incorporation into human life. We conducted a mixed-method study, including an
online survey with 111 participants and an interview study with 38 experts, to
investigate the AI ethics and social norms in ChatGPT as everyday life tools.
This study aims to evaluate whether ChatGPT in an empirical context operates
following ethics and social norms, which is critical for understanding actions
in industrial and academic research and achieving machine ethics. The findings
of this study provide initial insights into six important aspects of AI ethics,
including bias, trustworthiness, security, toxicology, social norms, and
ethical data. Significant obstacles related to transparency and bias in
unsupervised data collection methods are identified as ChatGPT's ethical
concerns.
