"I've talked to ChatGPT about my issues last night.": Examining Mental Health Conversations with Large Language Models through Reddit Analysis
Journal:
arXiv
Published Date:
Apr 29, 2025
Abstract
We investigate the role of large language models (LLMs) in supporting mental
health by analyzing Reddit posts and comments about mental health conversations
with ChatGPT. Our findings reveal that users value ChatGPT as a safe,
non-judgmental space, often favoring it over human support due to its
accessibility, availability, and knowledgeable responses. ChatGPT provides a
range of support, including actionable advice, emotional support, and
validation, while helping users better understand their mental states.
Additionally, we found that ChatGPT offers innovative support for individuals
facing mental health challenges, such as assistance in navigating difficult
conversations, preparing for therapy sessions, and exploring therapeutic
interventions. However, users also voiced potential risks, including the spread
of incorrect health advice, ChatGPT's overly validating nature, and privacy
concerns. We discuss the implications of LLMs as tools for mental health
support in both everyday health and clinical therapy settings and suggest
strategies to mitigate risks in LLM-powered interactions.
