AI-Enabled Customer Relationship Management Platforms for Patient Services in Health Care, Early Lessons From Governance, and Program-Level Outcomes.
Journal:
JMIR medical informatics
Published Date:
Feb 2, 2026
Abstract
This research letter summarizes early lessons from 4 enterprise implementations of artificial intelligence-enabled customer relationship management platforms in health care and describes governance practices associated with improvements in affordability, adherence, and access at program level.
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