Artificial intelligence conversational agents in mental health: Patients see potential, but prefer humans in the loop.

Journal: Frontiers in psychiatry
Published Date: Jan 31, 2025

Abstract

BACKGROUND: Digital mental health interventions, such as artificial intelligence (AI) conversational agents, hold promise for improving access to care by innovating therapy and supporting delivery. However, little research exists on patient perspectives regarding AI conversational agents, which is crucial for their successful implementation. This study aimed to fill the gap by exploring patients' perceptions and acceptability of AI conversational agents in mental healthcare.

Authors

  • Hyein S Lee
    Program in Digital Medicine, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • Colton Wright
    Program in Digital Medicine, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • Julia Ferranto
    Program in Digital Medicine, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • Jessica Buttimer
    Ieso Digital Health, Cambridge, United Kingdom.
  • Clare E Palmer
    Ieso Digital Health, Cambridge, United Kingdom.
  • Andrew Welchman
    Ieso Digital Health, Cambridge, United Kingdom.
  • Kathleen M Mazor
    Division of Health System Science, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • Kimberly A Fisher
    Division of Health System Science, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • David Smelson
    Division of Health System Science, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • Laurel O'Connor
    Program in Digital Medicine, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • Nisha Fahey
    Program in Digital Medicine, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
  • Apurv Soni
    Program in Digital Medicine, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.

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