Analyzing Patient Experience on Weibo: Machine Learning Approach to Topic Modeling and Sentiment Analysis.

Journal: JMIR medical informatics
Published Date: Nov 29, 2024

Abstract

BACKGROUND: Social media platforms allow individuals to openly gather, communicate, and share information about their interactions with health care services, becoming an essential supplemental means of understanding patient experience.

Authors

  • Xiao Chen
  • Zhiyun Shen
    Department of Nursing, Fudan University Zhongshan Hospital, Room 501, No 180 Fenglin road, Xuhui District, Shanghai, 200032, China, 86 13816881925, 86 64041990.
  • Tingyu Guan
    Department of Nursing, Fudan University Zhongshan Hospital, Room 501, No 180 Fenglin road, Xuhui District, Shanghai, 200032, China, 86 13816881925, 86 64041990.
  • Yuchen Tao
    Department of Nursing, Fudan University Zhongshan Hospital, Room 501, No 180 Fenglin road, Xuhui District, Shanghai, 200032, China, 86 13816881925, 86 64041990.
  • Yichen Kang
    Department of Nursing, Fudan University Zhongshan Hospital, Room 501, No 180 Fenglin road, Xuhui District, Shanghai, 200032, China, 86 13816881925, 86 64041990.
  • Yuxia Zhang
    College of Chemistry and Materials Science, Fujian Normal University, Fuzhou, Fujian 350007, P. R. China.

Keywords

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