Investigating Whether AI Will Replace Human Physicians and Understanding the Interplay of the Source of Consultation, Health-Related Stigma, and Explanations of Diagnoses on Patients' Evaluations of Medical Consultations: Randomized Factorial Experiment.
Journal:
Journal of medical Internet research
PMID:
40053785
Abstract
BACKGROUND: The increasing use of artificial intelligence (AI) in medical diagnosis and consultation promises benefits such as greater accuracy and efficiency. However, there is little evidence to systematically test whether the ideal technological promises translate into an improved evaluation of the medical consultation from the patient's perspective. This perspective is significant because AI as a technological solution does not necessarily improve patient confidence in diagnosis and adherence to treatment at the functional level, create meaningful interactions between the medical agent and the patient at the relational level, evoke positive emotions, or reduce the patient's pessimism at the emotional level.