The hermeneutic window and machine-based interactions in primary care: how do we prevent depersonalisation?
Journal:
The British journal of general practice : the journal of the Royal College of General Practitioners
Published Date:
May 22, 2025
Abstract
BACKGROUND: Digital technologies are transforming healthcare delivery by enhancing accessibility and providing innovative ways to manage increasing patient demand. With the rise of artificial intelligence (AI) and machine learning (ML), a tsunami of further digitisation is on the horizon. However, concerns remain regarding the lack of personalisation, context, and empathy in machine-based interactions. Hermeneutics, the interpretation of human experience, may help evaluate how well digital health tools maintain personalisation in patient-clinician interactions.