Monitoring patient pathways at a secondary healthcare services through process mining via Fuzzy Miner.

Journal: BMC medical informatics and decision making
Published Date: May 27, 2025

Abstract

BACKGROUND: This study explored workflow pathways followed by patients seeking secondary healthcare services at a local hospital in a rural part of Turkey using process mining to improve hospital resource management.

Authors

  • Güzin Özdağoğlu
    Dokuz Eylul University, İzmir, Türkiye.
  • Muhammet Damar
    Information Center, Dokuz Eylul University, İzmir, Turkey.
  • Fatih Safa Erenay
    Management Science and Engineering, University of Waterloo, Waterloo, Ontario, Canada.
  • Hale Turhan Damar
    Elderly Care Program, Health Services Vocational School, Izmir Democracy University, Izmir, Turkey.
  • Osman Himmetoğlu
    Department of Cardiology, Bergama State Hospital, İzmir, Türkiye.
  • Andrew David Pinto
    Upstream Lab, MAP, Li Ka Shing Knowledge Institute, Unity Health Toronto, Toronto, Ontario, Canada.

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