Exploring the User Experience of Generative AI in Digital Health: A Rapid Review.

Journal: Studies in health technology and informatics
PMID: 40357593

Abstract

The integration of generative AI in digital health tools introduces opportunities and challenges to assist healthcare practices and improve health outcomes. A rapid review was performed to investigate the user experience of generative AI in digital health after the introduction of ChatGPT in 2022. Ten papers were included in the review. Findings show three types of generative AI systems (ChatGPT-specific, tailored, and custom) that were developed and studied on user experiences, measurements and outcomes differed between studies, and novel future research directives are needed to ensure good user experiences, trust, and effectiveness of generative AI in digital health.

Authors

  • Liesbeth van den Berg
    Amsterdam UMC location University of Amsterdam, Department of Medical Informatics, eHealth Living and Learning Lab, Amsterdam, the Netherlands.
  • Thomas Engelsma
    Amsterdam UMC location University of Amsterdam, eHealth Living & Learning Lab Amsterdam, Department of Medical Informatics, Amsterdam, The Netherlands.
  • Linda Dusseljee-Peute
    Amsterdam UMC location University of Amsterdam, Department of Medical Informatics, eHealth Living and Learning Lab Amsterdam, Amsterdam, The Netherlands.

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