Development of a patients' satisfaction analysis system using machine learning and lexicon-based methods.
Journal:
BMC health services research
Published Date:
Mar 23, 2023
Abstract
BACKGROUND: Patients' rights are integral to medical ethics. This study aimed to perform sentiment analysis and opinion mining on patients' messages by a combination of lexicon-based and machine learning methods to identify positive or negative comments and to determine the different ward and staff names mentioned in patients' messages.