The importance of observing the client's behaviour during psychological chat.

Journal: Journal of public health (Oxford, England)
Published Date: Nov 29, 2023

Abstract

Nowadays, technology-based counselling like artificial intelligence (AI) and messenger-based counselling (MBC) is believed to be beneficial. However, how to observe and to interpret the client's behaviour during MBC is not simple even for the counsellor, and AI will not be able to do so. For instance, the behaviours worth highlighting when conducting MBC are type-delete-retype-delete-retype, the typing period, emoticons and replay quickness.

Authors

  • Septinda R Dewanti
    Faculty of Creative Industries, Education and Social Justice, School of Early Childhood and Inclusive Education, Queensland University of Technology, Victoria Park Rd, Kelvin Grove, QLD 4059, Australia.
  • Budi Astuti
    Department of Educational Psychology and Guidance, Faculty of Education and Psychology, Yogyakarta State University, Colombo St. No.1, 55281 Yogyakarta, Indonesia.

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