ChatGPT vs. web search for patient questions: what does ChatGPT do better?

Journal: European archives of oto-rhino-laryngology : official journal of the European Federation of Oto-Rhino-Laryngological Societies (EUFOS) : affiliated with the German Society for Oto-Rhino-Laryngology - Head and Neck Surgery
PMID: 38416195

Abstract

PURPOSE: Chat generative pretrained transformer (ChatGPT) has the potential to significantly impact how patients acquire medical information online. Here, we characterize the readability and appropriateness of ChatGPT responses to a range of patient questions compared to results from traditional web searches.

Authors

  • Sarek A Shen
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins School of Medicine, 601 North Caroline Street, Baltimore, MD, 21287, USA. sarek.shen@gmail.com.
  • Carlos A Perez-Heydrich
    Johns Hopkins School of Medicine, Baltimore, MD, USA.
  • Deborah X Xie
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins School of Medicine, 601 North Caroline Street, Baltimore, MD, 21287, USA.
  • Jason C Nellis
    Department of Otolaryngology-Head and Neck Surgery, Johns Hopkins School of Medicine, 601 North Caroline Street, Baltimore, MD, 21287, USA.

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