Physicians' and Patients' Expectations From Digital Agents for Consultations: Interview Study Among Physicians and Patients.

Journal: JMIR human factors
Published Date:

Abstract

BACKGROUND: Physicians are currently overwhelmed by administrative tasks and spend very little time in consultations with patients, which hampers health literacy, shared decision-making, and treatment adherence.

Authors

  • Andri Färber
    ZHAW School of Management and Law, Zurich University of Applied Sciences, Winterthur, Switzerland.
  • Christiane Schwabe
    Department of Informatics, University of Zurich, Zurich, Switzerland.
  • Philipp H Stalder
    ZHAW School of Management and Law, Zurich University of Applied Sciences, Winterthur, Switzerland.
  • Mateusz Dolata
    Department of Informatics, University of Zurich, Zurich, Switzerland.
  • Gerhard Schwabe
    Department of Informatics, University of Zurich, Zurich, Switzerland.