Real-time assistance in suicide prevention helplines using a deep learning-based recommender system: A randomized controlled trial.

Journal: International journal of medical informatics
PMID: 39705915

Abstract

OBJECTIVE: To evaluate the effectiveness and usability of an AI-assisted tool in providing real-time assistance to counselors during suicide prevention helpline conversations.

Authors

  • Salim Salmi
    Research Department, 113 Suicide Prevention, Amsterdam, Netherlands.
  • Saskia Mérelle
    Research Department, 113 Suicide Prevention, Amsterdam, Netherlands.
  • Nikki van Eijk
    Research, 113 Suicide Prevention, Paasheuvelweg 25, 1105 BP Amsterdam-Zuidoost, Netherlands.
  • Renske Gilissen
    Research Department, 113 Suicide Prevention, Amsterdam, Netherlands.
  • Rob van der Mei
    Department of Stochastics, Centrum Wiskunde & Informatica, Amsterdam, Netherlands.
  • Sandjai Bhulai
    Department of Mathematics, Vrije Universiteit Amsterdam, Amsterdam, Netherlands.

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