Machine Learning Approach to Identifying Empathy Using the Vocals of Mental Health Helpline Counselors: Algorithm Development and Validation.

Journal: JMIR formative research
PMID: 40239193

Abstract

BACKGROUND: This research study aimed to detect the vocal features immersed in empathic counselor speech using samples of calls to a mental health helpline service.

Authors

  • Ruvini Sanjeewa
    School of Health Sciences, Swinburne University of Technology, Hawthorn, PO Box 218, John Street, Melbourne, 3122, Australia, 61 422587030.
  • Ravi Iyer
    Department of Psychological Sciences, Swinburne University of Technology, Hawthorn, Australia.
  • Pragalathan Apputhurai
    School of Health Sciences, Swinburne University of Technology, Hawthorn, PO Box 218, John Street, Melbourne, 3122, Australia, 61 422587030.
  • Nilmini Wickramasinghe
  • Denny Meyer
    Department of Statistics, Data Science and Epidemiology, Swinburne University of Technology, Melbourne, Victoria, Australia.

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