Agent-Based Healthcare Chatbots for Regional System Services: A Case Study in the Friuli-Venezia Giulia Region.

Journal: Studies in health technology and informatics
Published Date: May 15, 2025

Abstract

This paper presents an agent-based model for interacting with regional healthcare system services in the Friuli-Venezia Giulia (FVG) region. The model is designed to streamline and automate tasks traditionally managed through human intervention. We showcase its implementation on three key applications: booking medical appointments, identifying available emergency rooms, and performing question-and-answer (Q&A) interactions on medication leaflets. The system leverages autonomous agents to provide real-time responses, aiming to improve the overall performance of healthcare services.

Authors

  • Riccardo Lunardi
    University of Udine.
  • Kevin Roitero
    University of Udine, Department of Mathematics, Computer Science and Physics.
  • Michael Soprano
    University of Udine.
  • Paolo Coppola
    University of Udine.
  • Vincenzo Della Mea
    Department of Mathematics, Computer Science and Physics, University of Udine Italy.
  • Stefano Mizzaro
    University of Udine.

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