Analyzing Patient Complaints in Web-Based Reviews of Private Hospitals in Selangor, Malaysia, Using Large Language Model-Assisted Content Analysis: Mixed Methods Study.

Journal: JMIR formative research
Published Date: Jun 27, 2025

Abstract

BACKGROUND: Large language model (LLM)-assisted content analysis (LACA) is a modification of traditional content analysis, leveraging the LLM to codevelop codebooks and automatically assign thematic codes to a web-based reviews dataset.

Authors

  • Muhammad Hafiz Sulaiman
    Department of Mathematical Sciences, Faculty of Science and Technology, National University of Malaysia, Bangi, Malaysia.
  • Nora Muda
    Department of Mathematical Sciences, Faculty of Science and Technology, National University of Malaysia, Bangi, Malaysia.
  • Fatimah Abdul Razak
    Department of Mathematical Sciences, Faculty of Science and Technology, National University of Malaysia, Bangi, Malaysia.

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