Evaluating the Quality of Psychotherapy Conversational Agents: Framework Development and Cross-Sectional Study.

Journal: JMIR formative research
Published Date: Jul 2, 2025

Abstract

BACKGROUND: Despite potential risks, artificial intelligence-based chatbots that simulate psychotherapy are becoming more widely available and frequently used by the general public. A comprehensive way of evaluating the quality of these chatbots is needed.

Authors

  • Kunmi Sobowale
    Department of Psychiatry and Biobehavioral Sciences, University of California, Los Angeles, 760 Westwood Plaza, Suite 48-241, Los Angeles, CA, 90024, United States, 1 310-794-7035, 1 925-281-3270.
  • Daniel Kevin Humphrey
    Department of Psychology, College of Arts and Science, University of San Francisco, San Francisco, CA, United States.

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