Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study.

Journal: JMIR formative research
Published Date: Aug 26, 2025

Abstract

BACKGROUND: Patient feedback has emerged as a critical measure of health care quality and a key driver of organizational performance. Traditional manual analysis of unstructured patient feedback presents significant challenges as data volumes grow, making it difficult to extract meaningful patterns and actionable insights efficiently.

Authors

  • Ravi Shankar
    Studio of Computational Biology & Bioinformatics, The Himalayan Centre for High-throughput Computational Biology, (HiCHiCoB, A BIC supported by DBT, India)CSIR-Institute of Himalayan Bioresource Technology (CSIR-IHBT), Palampur (HP), India.
  • Alexander Yip
    Alexandra Research Centre for Healthcare in a Virtual Environment, Alexandra Hospital, National University Health System, Singapore, Singapore.

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