Using a fuzzy comprehensive evaluation method to determine product usability: A proposed theoretical framework.
Journal:
Work (Reading, Mass.)
PMID:
28035943
Abstract
BACKGROUND: In order to compare existing usability data to ideal goals or to that for other products, usability practitioners have tried to develop a framework for deriving an integrated metric. However, most current usability methods with this aim rely heavily on human judgment about the various attributes of a product, but often fail to take into account of the inherent uncertainties in these judgments in the evaluation process.