Conversational agents in healthcare: a systematic review.

Journal: Journal of the American Medical Informatics Association : JAMIA
Published Date: Sep 1, 2018

Abstract

OBJECTIVE: Our objective was to review the characteristics, current applications, and evaluation measures of conversational agents with unconstrained natural language input capabilities used for health-related purposes.

Authors

  • Liliana Laranjo
    1Australian Institute of Health Innovation, Macquarie University, Level 6 75 Talavera Rd, Sydney, NSW 2109 Australia.
  • Adam G Dunn
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, NSW, Australia.
  • Huong Ly Tong
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
  • Ahmet Baki Kocaballi
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
  • Jessica Chen
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
  • Rabia Bashir
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
  • Didi Surian
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
  • Blanca Gallego
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
  • Farah Magrabi
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Australia.
  • Annie Y S Lau
    Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.
  • Enrico Coiera
    1Australian Institute of Health Innovation, Macquarie University, Level 6 75 Talavera Rd, Sydney, NSW 2109 Australia.

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