User Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis.

Journal: Journal of medical Internet research
Published Date: Mar 6, 2020

Abstract

BACKGROUND: Previous research suggests that artificial agents may be a promising source of social support for humans. However, the bulk of this research has been conducted in the context of social support interventions that specifically address stressful situations or health improvements. Little research has examined social support received from artificial agents in everyday contexts.

Authors

  • Vivian Ta
    Lake Forest College, Lake Forest, IL, United States.
  • Caroline Griffith
    Lake Forest College, Lake Forest, IL, United States.
  • Carolynn Boatfield
    Lake Forest College, Lake Forest, IL, United States.
  • Xinyu Wang
    Department of Endocrinology, Institute of Translational Medicine, Health Science Center, The First Affiliated Hospital of Shenzhen University, Shenzhen Second People's Hospital, Shenzhen, Guangdong, China.
  • Maria Civitello
    Lake Forest College, Lake Forest, IL, United States.
  • Haley Bader
    Lake Forest College, Lake Forest, IL, United States.
  • Esther DeCero
    Lake Forest College, Lake Forest, IL, United States.
  • Alexia Loggarakis
    Lake Forest College, Lake Forest, IL, United States.

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