Natural Language Processing to Extract Meaningful Information from Patient Experience Feedback.

Journal: Applied clinical informatics
Published Date: Apr 1, 2020

Abstract

BACKGROUND: Due to reimbursement tied in part to patients' perception of their care, hospitals continue to stress obtaining patient feedback and understanding it to plan interventions to improve patients' experience. We demonstrate the use of natural language processing (NLP) to extract meaningful information from patient feedback obtained through Press Ganey surveys.

Authors

  • Khalid Nawab
    Department of Medicine, Geisinger Holy Spirit Hospital, Camp Hill, Pennsylvania, United States.
  • Gretchen Ramsey
    Patient Experience, Geisinger Holy Spirit Hospital, Camp Hill, Pennsylvania, United States.
  • Richard Schreiber
    Geisinger Holy Spirit, Camp Hill, PA, USA.

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