Automating the Classification of Complexity of Medical Decision-Making in Patient-Provider Messaging in a Patient Portal.

Journal: The Journal of surgical research
Published Date: Nov 1, 2020

Abstract

BACKGROUND: Patient portals are consumer health applications that allow patients to view their health information. Portals facilitate the interactions between patients and their caregivers by offering secure messaging. Patients communicate different needs through portal messages. Medical needs contain requests for delivery of care (e.g. reporting new symptoms). Automating the classification of medical decision complexity in portal messages has not been investigated.

Authors

  • Lina Sulieman
    Department of Biomedical Informatics, Vanderbilt University Medical Center, Nashville, TN, USA. Electronic address: lina.m.sulieman@vanderbilt.edu.
  • Jamie R Robinson
    Vanderbilt University Medical Center, Nashville, Tennessee; IBM Watson Health, IBM, Cambridge, Massachusetts.
  • Gretchen P Jackson
    IBM Watson Health, IBM Corporation, Cambridge, MA.

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