Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review.

Journal: Journal of medical Internet research
Published Date: Jun 5, 2020

Abstract

BACKGROUND: Dialog agents (chatbots) have a long history of application in health care, where they have been used for tasks such as supporting patient self-management and providing counseling. Their use is expected to grow with increasing demands on health systems and improving artificial intelligence (AI) capability. Approaches to the evaluation of health care chatbots, however, appear to be diverse and haphazard, resulting in a potential barrier to the advancement of the field.

Authors

  • Alaa Abd-Alrazaq
    College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar.
  • Zeineb Safi
    College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar.
  • Mohannad Alajlani
    Institute of Digital Healthcare, University of Warwick, Warwick, United Kingdom.
  • Jim Warren
    University of Auckland, New Zealand.
  • Mowafa Househ
    Faculty College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar1.
  • Kerstin Denecke
    Institute for Medical Informatics, Bern University of Applied Sciences, Bern, Switzerland.

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