The Effectiveness of Artificial Intelligence Conversational Agents in Health Care: Systematic Review.

Journal: Journal of medical Internet research
Published Date: Oct 22, 2020

Abstract

BACKGROUND: The high demand for health care services and the growing capability of artificial intelligence have led to the development of conversational agents designed to support a variety of health-related activities, including behavior change, treatment support, health monitoring, training, triage, and screening support. Automation of these tasks could free clinicians to focus on more complex work and increase the accessibility to health care services for the public. An overarching assessment of the acceptability, usability, and effectiveness of these agents in health care is needed to collate the evidence so that future development can target areas for improvement and potential for sustainable adoption.

Authors

  • Madison Milne-Ives
    Digitally Enabled PrevenTative Health Research Group, Department of Paediatrics, University of Oxford, Oxford, United Kingdom.
  • Caroline de Cock
    Digitally Enabled PrevenTative Health Research Group, Department of Paediatrics, University of Oxford, Oxford, United Kingdom.
  • Ernest Lim
    Imperial College Healthcare NHS Trust, London, United Kingdom.
  • Melissa Harper Shehadeh
    Institute of Global Health, University of Geneva, Geneva, Switzerland.
  • Nick de Pennington
    Ufonia Limited, Oxford, United Kingdom.
  • Guy Mole
    Ufonia Limited, Oxford, United Kingdom.
  • Eduardo Normando
    Imperial College Healthcare NHS Trust, London, United Kingdom.
  • Edward Meinert
    Digitally Enabled PrevenTative Health Research Group, Department of Paediatrics, University of Oxford, Oxford, United Kingdom.

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