Utilization of Self-Diagnosis Health Chatbots in Real-World Settings: Case Study.

Journal: Journal of medical Internet research
Published Date: Jan 6, 2021

Abstract

BACKGROUND: Artificial intelligence (AI)-driven chatbots are increasingly being used in health care, but most chatbots are designed for a specific population and evaluated in controlled settings. There is little research documenting how health consumers (eg, patients and caregivers) use chatbots for self-diagnosis purposes in real-world scenarios.

Authors

  • Xiangmin Fan
    The Institute of Software, Chinese Academy of Sciences, Beijing, China.
  • Daren Chao
    Department of Computer Science, University of Toronto, Toronto, ON, Canada.
  • Zhan Zhang
    School of Computer Science and Technology, Harbin Institute of Technology, Harbin 150001, China.
  • Dakuo Wang
    IBM Research, Cambridge, MA, United States.
  • Xiaohua Li
    Zuoshouyisheng Inc, Beijing, China.
  • Feng Tian
    Bioinformatics Graduate Program, and Department of Biomedical Engineering, Boston. University, 24 Cummington Mall, Boston, MA 02215, USA.

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