Differences in information accessed in a pharmacologic knowledge base using a conversational agent vs traditional search methods.
Journal:
International journal of medical informatics
Published Date:
Jul 16, 2021
Abstract
INTRODUCTION: Clinicians rely on pharmacologic knowledge bases to answer medication questions and avoid potential adverse drug events. In late 2018, an artificial intelligence-based conversational agent, Watson Assistant (WA), was made available to online subscribers to the pharmacologic knowledge base, Micromedex®. WA allows users to ask medication-related questions in natural language. This study evaluated search method-dependent differences in the frequency of information accessed by traditional methods (keyword search and heading navigation) vs conversational agent search.