Analyzing the determinants to accept a virtual assistant and use cases among cancer patients: a mixed methods study.

Journal: BMC health services research
Published Date: Jul 9, 2022

Abstract

BACKGROUND: Technological progress in artificial intelligence has led to the increasing popularity of virtual assistants, i.e., embodied or disembodied conversational agents that allow chatting with a technical system in a natural language. However, only little comprehensive research is conducted about patients' perceptions and possible applications of virtual assistant in healthcare with cancer patients. This research aims to investigate the key acceptance factors and value-adding use cases of a virtual assistant for patients diagnosed with cancer.

Authors

  • Martien J P van Bussel
    Department of Radiation Oncology (Maastro), GROW School for Oncology, Maastricht University Medical Centre+, Maastricht, The Netherlands. martien.vanbussel@maastro.nl.
  • Gaby J Odekerken-Schröder
    Department of Marketing and Supply Chain Management, Maastricht University, Maastricht, The Netherlands.
  • Carol Ou
    Tilburg School of Economics and Management, Department of Management, Tilburg University, Tilburg, The Netherlands.
  • Rachelle R Swart
    Department of Radiation Oncology (Maastro), GROW School for Oncology, Maastricht University Medical Centre+, Maastricht, The Netherlands.
  • Maria J G Jacobs
    Tilburg School of Economics and Management, Department of Management, Tilburg University, Tilburg, The Netherlands.

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