It's Not Only What You Say, But Also How You Say It: Machine Learning Approach to Estimate Trust from Conversation.

Journal: Human factors
Published Date:

Abstract

OBJECTIVE: The objective of this study was to estimate trust from conversations using both lexical and acoustic data.

Authors

  • Mengyao Li
    Department of Industrial and Systems Engineering, University of Wisconsin-Madison, Madison, Wisconsin, USA.
  • Isabel M Erickson
    Department of Industrial and Systems Engineering, University of Wisconsin-Madison, Madison, Wisconsin, USA.
  • Ernest V Cross
    TRACLabs, Webster, Texas, USA.
  • John D Lee
    Department of Industrial and Systems Engineering, University of Wisconsin-Madison, Madison, Wisconsin, USA.