Use of sentiment analysis for capturing hospitalized cancer patients' experience from free-text comments in the Persian language.

Journal: BMC medical informatics and decision making
PMID: 38031102

Abstract

PURPOSE: Today, the Internet provides access to many patients' experiences, which is crucial in assessing the quality of healthcare services. This paper introduces a model for detecting cancer patients' opinions about healthcare services in the Persian language, both positive and negative.

Authors

  • Azita Yazdani
    Department of Health Information Technology, School of Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran.
  • Mohammad Shamloo
    Cancer Research Center, Cancer Institute of Iran, Tehran University of Medical Sciences, Tehran, Iran.
  • Mina Khaki
    Cancer Research Center, Cancer Institute of Iran, Tehran University of Medical Sciences, Tehran, Iran.
  • Azin Nahvijou
    Cancer Research Center, Cancer Institute of Iran, Tehran University of Medical Sciences(TUMS), Tehran, Iran. aznahvi@yahoo.com.

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