Evaluation framework for conversational agents with artificial intelligence in health interventions: a systematic scoping review.

Journal: Journal of the American Medical Informatics Association : JAMIA
PMID: 38070173

Abstract

OBJECTIVES: Conversational agents (CAs) with emerging artificial intelligence present new opportunities to assist in health interventions but are difficult to evaluate, deterring their applications in the real world. We aimed to synthesize existing evidence and knowledge and outline an evaluation framework for CA interventions.

Authors

  • Hang Ding
    The Australian E-Health Research Centre, CSIRO, Herston Brisbane.
  • Joshua Simmich
    RECOVER Injury Research Centre, Faculty of Health and Behavioural Sciences, The University of Queensland, Brisbane, QLD, Australia.
  • Atiyeh Vaezipour
    RECOVER Injury Research Centre, Faculty of Health and Behavioural Sciences, The University of Queensland, Brisbane, QLD, Australia.
  • Nicole Andrews
    RECOVER Injury Research Centre, Faculty of Health and Behavioural Sciences, The University of Queensland, Brisbane, QLD, Australia.
  • Trevor Russell
    RECOVER Injury Research Centre, Faculty of Health and Behavioural Sciences, The University of Queensland, Brisbane, QLD, Australia.

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