ChatGPT vs. neurologists: a cross-sectional study investigating preference, satisfaction ratings and perceived empathy in responses among people living with multiple sclerosis.

Journal: Journal of neurology
PMID:

Abstract

BACKGROUND: ChatGPT is an open-source natural language processing software that replies to users' queries. We conducted a cross-sectional study to assess people living with Multiple Sclerosis' (PwMS) preferences, satisfaction, and empathy toward two alternate responses to four frequently-asked questions, one authored by a group of neurologists, the other by ChatGPT.

Authors

  • Elisabetta Maida
    Department of Advanced Medical and Surgical Sciences, University of Campania "Luigi Vanvitelli", Via Pansini 5, 80131, Naples, Italy.
  • Marcello Moccia
    Department of Molecular Medicine and Medical Biotechnology, Federico II University of Naples, Naples, Italy.
  • Raffaele Palladino
    Department of Public Health, University "Federico II" of Naples, Naples, Italy.
  • Giovanna Borriello
    MS Center, Hospital San Pietro Fatebenefratelli, Rome, Italy.
  • Giuseppina Affinito
    Department of Public Health, University "Federico II" of Naples, Naples, Italy.
  • Marinella Clerico
    Dipartimento di Scienze Cliniche e Biologiche, Università Di Torino, Turin, Italy.
  • Anna Maria Repice
    Department of Neurology 2 and Tuscan Region Multiple Sclerosis Referral Centre, Careggi University Hospital, Florence, Italy.
  • Alessia Di Sapio
    Department of Neurology and Multiple Sclerosis Regional Referral Centre, AOU San Luigi Gonzaga, Orbassano, Turin, Italy.
  • Rosa Iodice
    Department of Neurosciences, Reproductive Sciences and Odontostomatology, University of Naples Federico II, Naples, Italy.
  • Antonio Luca Spiezia
    Multiple Sclerosis Unit, Policlinico Federico II University Hospital, Naples, Italy.
  • Maddalena Sparaco
    AOU Luigi Vanvitelli, Naples, Italy.
  • Giuseppina Miele
    Department of Advanced Medical and Surgical Sciences, University of Campania "Luigi Vanvitelli", Via Pansini 5, 80131, Naples, Italy.
  • Floriana Bile
    Department of Advanced Medical and Surgical Sciences, University of Campania "Luigi Vanvitelli", Via Pansini 5, 80131, Naples, Italy.
  • Cristiano Scandurra
    Department of Neurosciences, Reproductive Sciences and Odontostomatology, University of Naples Federico II, Naples, Italy.
  • Diana Ferraro
    Department of Neuroscience, Azienda Ospedaliero-Universitaria di Modena, Modena, Emilia-Romagna, Italy.
  • Maria Laura Stromillo
    Department of Medicine, Surgery and Neuroscience, University of Siena, Siena, Italy.
  • Renato Docimo
    Multiple Sclerosis Center, Department of Advanced Medical and Surgical Sciences, University of Campania "Luigi Vanvitelli", Naples, Italy.
  • Antonio De Martino
    Institute of Neurology, University Magna Graecia of Catanzaro, Catanzaro, Italy.
  • Luca Mancinelli
    Neurology Unit, Bufalini Hospital, Local Health Agency of Romagna, Cesena, Italy.
  • Gianmarco Abbadessa
    Department of Advanced Medical and Surgical Sciences, University of Campania "Luigi Vanvitelli", Via Pansini 5, 80131, Naples, Italy.
  • Krzysztof Smolik
    Department of Biomedical, Metabolic and Neural Sciences, University of Modena and Reggio Emilia, Modena, Italy.
  • Lorenzo Lorusso
    Neurology Unit-Neuroscience Department A.S.S.T.Lecco, Merate Hospital, 23807, Merate, Italy.
  • Maurizio Leone
    Neurology Unit, Fondazione IRCCS Casa Sollievo della Sofferenza, 71013, San Giovanni Rotondo, Italy.
  • Elisa Leveraro
    Department of Neuroscience, Rehabilitation, Ophthalmology, Genetics, Maternal and Child Health (DiNOGMI), University of Genoa, Genoa, Italy.
  • Francesca Lauro
    Department of Neurosciences, Reproductive Sciences and Odontostomatology, University of Naples Federico II, Naples, Italy.
  • Francesca Trojsi
    Department of Advanced Medical and Surgical Sciences, University of Campania "Luigi Vanvitelli", Via Pansini 5, 80131, Naples, Italy.
  • Lidia Mislin Streito
    Dipartimento di Scienze Cliniche e Biologiche, Università Di Torino, Turin, Italy.
  • Francesca Gabriele
    Department of Biotechnological and Applied Clinical Sciences, University of L'Aquila, L'Aquila, Italy.
  • Fabiana Marinelli
    Neurology Unit, Multiple Sclerosis Center, Fabrizio Spaziani Hospital, Frosinone, Italy.
  • Antonio Ianniello
    Department of Human Neuroscience, Sapienza University of Rome, Rome, Italy.
  • Federica De Santis
    Department of Neurology and Stroke Unit of Avezzano-Sulmona, ASL 1 Avezzano-Sulmona-L'Aquila, L'Aquila, Italy.
  • Matteo Foschi
    Department of Biotechnological and Applied Clinical Sciences, University of L'Aquila, L'Aquila, Italy.
  • Nicola De Stefano
    University of Siena, Siena, Italy.
  • Vincenzo Brescia Morra
    Department of Neurosciences, Reproductive Sciences and Odontostomatology, University of Naples Federico II, Naples, Italy.
  • Alvino Bisecco
    Multiple Sclerosis Center, Department of Advanced Medical and Surgical Sciences, University of Campania "Luigi Vanvitelli", Naples, Italy.
  • Giancarlo Coghe
    Department of Medical Sciences and Public Health, Multiple Sclerosis Center, Binaghi Hospital, ASL Cagliari, University of Cagliari, Cagliari, Italy.
  • Eleonora Cocco
    Department of Medical Science and Public Health, Centro Sclerosi Multipla, University of Cagliari, Cagliari, Italy.
  • Michele Romoli
    Neurology Unit, Bufalini Hospital, Local Health Agency of Romagna, Cesena, Italy.
  • Francesco Corea
    Dipartimento di Neurologia, Ospedale di Foligno, Azienda USL Umbria 2, Terni, Italy.
  • Letizia Leocani
    Vita-Salute San Raffaele University, Milan, Italy.
  • Jessica Frau
    Department of Medical Science and Public Health, Centro Sclerosi Multipla, University of Cagliari, Cagliari, Italy.
  • Simona Sacco
    Department of Biotechnological and Applied Clinical Sciences, University of L'Aquila, L'Aquila, Italy simona.sacco@univaq.it.
  • Matilde Inglese
    Department of Neuroscience, Rehabilitation, Ophthalmology, Genetics, Maternal and Child Health (DiNOGMI), University of Genoa, Genoa, Italy.
  • Antonio Carotenuto
    Department of Neurosciences, Reproductive Sciences and Odontostomatology, University of Naples Federico II, Naples, Italy.
  • Roberta Lanzillo
    Department of Neurosciences, Reproductive Sciences and Odontostomatology, University of Naples Federico II, Naples, Italy.
  • Alessandro Padovani
    Neurology Unit, Department of Clinical and Experimental Sciences, University of Brescia, Brescia, Italy.
  • Maria Triassi
    Department of Public Health of the University Hospital, University of Naples Federico II, Naples, Italy.
  • Simona Bonavita
    Department of Advanced Medical and Surgical Sciences, University of Campania Luigi Vanvitelli, Naples, Italy.
  • Luigi Lavorgna
    Department of Advanced Medical and Surgical Sciences, University of Campania Luigi Vanvitelli, Naples, Italy.