AI Hesitancy and Acceptability-Perceptions of AI Chatbots for Chronic Health Management and Long COVID Support: Survey Study.

Journal: JMIR human factors
PMID: 39045815

Abstract

BACKGROUND: Artificial intelligence (AI) chatbots have the potential to assist individuals with chronic health conditions by providing tailored information, monitoring symptoms, and offering mental health support. Despite their potential benefits, research on public attitudes toward health care chatbots is still limited. To effectively support individuals with long-term health conditions like long COVID (or post-COVID-19 condition), it is crucial to understand their perspectives and preferences regarding the use of AI chatbots.

Authors

  • Philip Fei Wu
    School of Business and Management, Royal Holloway, University of London, Egham, United Kingdom.
  • Charlotte Summers
    Division of Anaesthesia, University of Cambridge, Addenbrooke's Hospital, Cambridge, UK.
  • Arjun Panesar
    DDM Health, Coventry, United Kingdom.
  • Amit Kaura
    DDM Health, Coventry, United Kingdom.
  • Li Zhang
    Department of Animal Nutrition and Feed Science, College of Animal Science and Technology, Huazhong Agricultural University, Wuhan 430070, China.

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