Empathy Toward Artificial Intelligence Versus Human Experiences and the Role of Transparency in Mental Health and Social Support Chatbot Design: Comparative Study.

Journal: JMIR mental health
PMID: 39321450

Abstract

BACKGROUND: Empathy is a driving force in our connection to others, our mental well-being, and resilience to challenges. With the rise of generative artificial intelligence (AI) systems, mental health chatbots, and AI social support companions, it is important to understand how empathy unfolds toward stories from human versus AI narrators and how transparency plays a role in user emotions.

Authors

  • Jocelyn Shen
    Department of Electrical Engineering and Computer Science, Massachusetts Institute of Technology, Cambridge, MA, USA.
  • Daniella DiPaola
    MIT Media Lab, Cambridge, MA, United States.
  • Safinah Ali
    MIT Media Lab, Cambridge, MA, United States.
  • Maarten Sap
    Department of Psychology, University of Pennsylvania.
  • Hae Won Park
    MIT Media Lab, Cambridge, MA, United States.
  • Cynthia Breazeal
    Media Lab, Massachusetts Institute of Technology, Cambridge, MA, USA.

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