Efficacy and empathy of AI chatbots in answering frequently asked questions on oral oncology.

Journal: Oral surgery, oral medicine, oral pathology and oral radiology
PMID: 39843286

Abstract

OBJECTIVES: Artificial intelligence chatbots have demonstrated feasibility and efficacy in improving health outcomes. In this study, responses from 5 different publicly available AI chatbots-Bing, GPT-3.5, GPT-4, Google Bard, and Claude-to frequently asked questions related to oral cancer were evaluated.

Authors

  • Rata Rokhshad
    Topic Group Dental Diagnostics and Digital Dentistry, ITU/WHO Focus Group AI on Health, Berlin, Germany.
  • Zaid H Khoury
    Department of Oral Diagnostic Sciences and Research, Meharry Medical College School of Dentistry, Nashville, TN, USA.
  • Hossein Mohammad-Rahimi
    Division of Artificial Intelligence Imaging Research, University of Maryland School of Dentistry, Baltimore, MD 21201, USA.
  • Parisa Motie
    Dentofacial Deformities Research Center, Research Institute of Dental Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran.
  • Jeffery B Price
    Department of Oncology and Diagnostic Sciences, University of Maryland, School of Dentistry, Baltimore, Maryland, USA.
  • Tiffany Tavares
    School of Dentistry, University of Missouri-Kansas City, Kansas City, MO, USA.
  • Maryam Jessri
    Oral Health Centre of Western Australia, Perth, WA, Australia.
  • Roxanne Bavarian
    Department of Oral and Maxillofacial Surgery, Massachusetts General Hospital, Boston, Massachusetts, USA.
  • James J Sciubba
    Department of Otolaryngology, Head & Neck Surgery, The Johns Hopkins University, Baltimore, MD, USA.
  • Ahmed S Sultan
    School of Dentistry, University of Maryland, Baltimore, MD, USA.

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