Building and Beta-Testing Be Well Buddy Chatbot, a Secure, Credible and Trustworthy AI Chatbot That Will Not Misinform, Hallucinate or Stigmatize Substance Use Disorder: Development and Usability Study.
Journal:
JMIR human factors
PMID:
40334652
Abstract
BACKGROUND: Artificially intelligent (AI) chatbots that deploy natural language processing and machine learning are becoming more common in health care to facilitate patient education and outreach; however, generative chatbots such as ChatGPT face challenges, as they can misinform and hallucinate. Health care systems are increasingly interested in using these tools for patient education, access to care, and self-management, but need reassurances that AI systems can be secure and credible.