Combining Artificial Intelligence and Human Support in Mental Health: Digital Intervention With Comparable Effectiveness to Human-Delivered Care.

Journal: Journal of medical Internet research
PMID: 40152000

Abstract

BACKGROUND: Escalating mental health demand exceeds existing clinical capacity, necessitating scalable digital solutions. However, engagement remains challenging. Conversational agents can enhance engagement by making digital programs more interactive and personalized, but they have not been widely adopted. This study evaluated a digital program for anxiety in comparison to external comparators. The program used an artificial intelligence (AI)-driven conversational agent to deliver clinician-written content via machine learning, with clinician oversight and user support.

Authors

  • Clare E Palmer
    Ieso Digital Health, Cambridge, United Kingdom.
  • Emily Marshall
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Edward Millgate
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Graham Warren
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Michael Ewbank
    Ieso Digital Health, Jeffreys Building, Cowley Rd, Milton, Cambridge, United Kingdom.
  • Elisa Cooper
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Samantha Lawes
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Alastair Smith
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Chris Hutchins-Joss
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Jessica Young
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Malika Bouazzaoui
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Morad Margoum
    Dorset HealthCare University NHS Foundation, Poole, United Kingdom.
  • Sandra Healey
    Dorset HealthCare University NHS Foundation, Poole, United Kingdom.
  • Louise Marshall
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Shaun Mehew
    ieso Digital Health Ltd, Cambridge, United Kingdom.
  • Ronan Cummins
    Clinical Science Laboratory, Ieso Digital Health, Cambridge, England.
  • Valentin Tablan
    Clinical Science Laboratory, Ieso Digital Health, Cambridge, England.
  • Ana Catarino
    Clinical Science Laboratory, Ieso Digital Health, Cambridge, England.
  • Andrew E Welchman
    Department of Psychology, University of Cambridge, Cambridge, UK.
  • Andrew D Blackwell
    Clinical Science Laboratory, Ieso Digital Health, Cambridge, England.

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