Acceptability of artificial intelligence (AI)-enabled chatbots, video consultations and live webchats as online platforms for sexual health advice.

Journal: BMJ sexual & reproductive health
PMID: 31964779

Abstract

OBJECTIVES: Sexual and reproductive health (SRH) services are undergoing a digital transformation. This study explored the acceptability of three digital services, (i) video consultations via Skype, (ii) live webchats with a health advisor and (iii) artificial intelligence (AI)-enabled chatbots, as potential platforms for SRH advice.

Authors

  • Tom Nadarzynski
    Department of Psychology, University of Southampton, Southampton, UK tom.nadarzynski@gmail.com.
  • Jake Bayley
    Sexual Health and HIV, Bart's Healthcare NHS Trust, London, UK.
  • Carrie Llewellyn
    Primary Care & Public Health, Brighton and Sussex Medical School (BSMS), Brighton, UK.
  • Sally Kidsley
    Solent NHS Trust, Southampton, UK.
  • Cynthia Ann Graham
    Psychology, University of Southampton, Southampton, UK.

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