Impact of the presence of a humanoid robot in the anesthesia visit waiting room on patient's satisfaction: the PEPPER before-after study.

Journal: Minerva anestesiologica
PMID: 36287394

Abstract

BACKGROUND: The quality of information during a medical visit, such as a preoperative anesthesia visit, impacts patient's satisfaction. New digital supports, including humanoid robots, have been recently proposed to provide medical information to patients. We aimed to assess whether the presence of a PEPPER humanoid robot, programmed to deliver information about anesthesia and surgery and placed in the waiting room for a preoperative anesthesia visit, can improve patient overall satisfaction.

Authors

  • Romain Bronnert
    Department of Anesthesia and Intensive Care, University Hospital of Angers, University of Angers, Angers, France.
  • Claire Nicolleau
    Department of Anesthesia and Intensive Care, University Hospital of Angers, University of Angers, Angers, France.
  • Guillaume Bouhours
    Department of Anesthesia and Intensive Care, University Hospital of Angers, University of Angers, Angers, France.
  • Calliope Butrulle
    Department of Anesthesia and Intensive Care, University Hospital of Angers, University of Angers, Angers, France.
  • Emmanuel Rineau
    Department of Anesthesia and Intensive Care, University Hospital of Angers, University of Angers, Angers, France.
  • Sigismond Lasocki
    Department of Anesthesia and Intensive Care, University Hospital of Angers, University of Angers, Angers, France - sigismond@lasocki.com.

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