Examining how information presentation methods and a chatbot impact the use and effectiveness of electronic health record patient portals: An exploratory study.

Journal: Patient education and counseling
Published Date:

Abstract

OBJECTIVES: Examining information presentation strategies that may facilitate patient education through patient portals is important for effective health education.

Authors

  • Rong Yin
    West China Biomedical Big Data Center, West China Hospital, Sichuan University, Chengdu, China. rong.yin@scupi.cn.
  • David M Neyens
    Department of Industrial Engineering, Department of Bioengineering, Clemson University, Clemson, SC, USA.