Conversational Agents in Health Care: Expert Interviews to Inform the Definition, Classification, and Conceptual Framework.

Journal: Journal of medical Internet research
PMID: 37910153

Abstract

BACKGROUND: Conversational agents (CAs), or chatbots, are computer programs that simulate conversations with humans. The use of CAs in health care settings is recent and rapidly increasing, which often translates to poor reporting of the CA development and evaluation processes and unreliable research findings. We developed and published a conceptual framework, designing, developing, evaluating, and implementing a smartphone-delivered, rule-based conversational agent (DISCOVER), consisting of 3 iterative stages of CA design, development, and evaluation and implementation, complemented by 2 cross-cutting themes (user-centered design and data privacy and security).

Authors

  • Laura Martinengo
    Lee Kong Chian School of Medicine, Nanyang Technological University Singapore, Singapore, Singapore.
  • Xiaowen Lin
    Department of Pain Management, Shandong Provincial Hospital Affiliated to Shandong University, 324 Jingwu Road, Jinan, Shandong 250021, China.
  • Ahmad Ishqi Jabir
    Lee Kong Chian School of Medicine, Nanyang Technological University Singapore, Singapore, Singapore.
  • Tobias Kowatsch
    Future Health Technologies Programme, Campus for Research Excellence and Technological Enterprise, Singapore-ETH Centre, Singapore, Singapore.
  • Rifat Atun
    Department of Global Health and Population, Harvard TH Chan School of Public Health, Boston, MA, USA.
  • Josip Car
    Department of Global Health and Social Medicine, Harvard Medical School, Harvard University, Cambridge, MA, United States.
  • Lorainne Tudor Car
    Lee Kong Chian School of Medicine, Nanyang Technological University Singapore, Singapore, Singapore.

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