General Characteristics and Design Taxonomy of Chatbots for COVID-19: Systematic Review.

Journal: Journal of medical Internet research
PMID: 38064638

Abstract

BACKGROUND: A conversational agent powered by artificial intelligence, commonly known as a chatbot, is one of the most recent innovations used to provide information and services during the COVID-19 pandemic. However, the multitude of conversational agents explicitly designed during the COVID-19 pandemic calls for characterization and analysis using rigorous technological frameworks and extensive systematic reviews.

Authors

  • Wendell Adrian Lim
    National Telehealth Center, National Institutes of Health, University of the Philippines Manila, Manila, Philippines.
  • Razel Custodio
    National Telehealth Center, National Institutes of Health, University of the Philippines Manila, Manila, Philippines.
  • Monica Sunga
    National Telehealth Center, National Institutes of Health, University of the Philippines Manila, Manila, Philippines.
  • Abegail Jayne Amoranto
    National Telehealth Center, National Institutes of Health, University of the Philippines Manila, Manila, Philippines.
  • Raymond Francis Sarmiento
    National Telehealth Center, National Institutes of Health, University of the Philippines Manila, Manila, Philippines.

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