Communication challenges and experiences between parents and providers in South Korean paediatric emergency departments: a qualitative study to define AI-assisted communication agents.

Journal: BMJ open
PMID: 40180389

Abstract

OBJECTIVES: This study aimed to explore communication challenges between parents and healthcare providers in paediatric emergency departments (EDs) and to define the roles and functions of an artificial intelligence (AI)-assisted communication agent that could bridge existing gaps.

Authors

  • Sejin Heo
    Department of Emergency Medicine, Samsung Medical Center, Sungkyunkwan University School of Medicine, 81, Irwon-ro, Gangnam-gu, Seoul, 06351, Republic of Korea.
  • Sohyeong Jeong
    Research Institute, Haheho Corporation, Seoul, Korea (the Republic of).
  • Hansol Paeng
    Research Institute, Haheho Corporation, Seoul, Korea (the Republic of).
  • Suyoung Yoo
    Department of Digital Health, Samsung Advanced Institute for Health Sciences and Technology (SAIHST), Sungkyunkwan University, Seoul, Republic of Korea.
  • Meong Hi Son
    Department of Pediatrics, Samsung Medical Center, Sungkyunkwan University School of Medicine, Seoul, Republic of Korea. Electronic address: meonghi.son@samsung.com.

Keywords

External Resources

Popular Topics
Recent Journals