Artificial Intelligence-Based Conversational Agents for Chronic Conditions: Systematic Literature Review.

Journal: Journal of medical Internet research
Published Date:

Abstract

BACKGROUND: A rising number of conversational agents or chatbots are equipped with artificial intelligence (AI) architecture. They are increasingly prevalent in health care applications such as those providing education and support to patients with chronic diseases, one of the leading causes of death in the 21st century. AI-based chatbots enable more effective and frequent interactions with such patients.

Authors

  • Theresa Schachner
    Department of Management, Technology, and Economics, ETH Zurich, Zurich, Switzerland.
  • Roman Keller
    Department of Management, Technology, and Economics, ETH Zurich, Zurich, Switzerland.
  • Florian V Wangenheim
    Department of Management, Technology, and Economics, ETH Zurich, Zurich, Switzerland.